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Welcome to Customer Support!

Need to get in touch:

Email us at care@mypurmist.com

We are here to help with questions, troubleshooting, buying supplies, traveling, technical and medical issues.

 

Business inquiries email us at care@mypurmist.com and we will forward to appropriate person.

  • Email us

    care@mypurmist.com

    Click here to email us. We typically respond within the same day.

  • Register my product

    To activate your warranty complete the product registration HERE. 

    When you purchase a Mypurmist steam inhaler your default warranty is 1 year. With registration you will get:

    - Complimentary upgrade to 2 years of warranty for Mypurmist Free and Mypurmist 2.

    - Get an amazing FREE LIFETIME WARRANTY for Mypurmist Free and Mypurmist 2 with an affordable water plan HERE.

    - 1 year warranty for Mypurmist Classic. You can upgrade to 2 and 3 years HERE

  • Submit a warranty claim

    If you have a faulty product within the warranty period please submit a claim HERE.

    We will repair or replace your product at no cost to you, including shipping (Free shipping in Continental USA only).

Warranty, Returns & Shipping

CHLICK HERE

About Us

At Mypurmist we are passionate about providing the best, most effective, safest and easiest solutions for upper respiratory conditions.

Our patented technology, first used in hospitals, generate a completely germ-free and instant stream of optimally 4-10 microns pure water particles. In addition, we purify the air you inhale using a unique medical-grade HEPA air purifier. The result is 99.9999% germ-free mist that is 99.97% free from air impurities. 

No other steam inhalers match Mypurmist when it comes to effectiveness, accuracy, speed, safety, ease of use or purity of vapor.

We are based in California, USA, with facilities in Connecticut and Singapore.

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Contact us at care@mypurmist.com

Our address is 1130 Burnett Avenue, Ste.P, Concord, CA 94520

How to use Mypurmist®

Mypurmist® is certified

FDA Registered: Product code KFZ. Regulation 568-5460.

Certified to UL1431, UL2595, FCC and CSA C22.2

All Mypurmist devices accept 100-240VAC and are DOT approved for air, land and sea transport.

Manufactured according to ISO-13485 (medical device) and ISO-9000 (quality certificate).

Mypurmist ultrapure sterile water is certified to be ultrapure and sterile (Eur. Pharm.).

HSA and FSA approved.

*"Unbreakable" when used according to user manual, including exclusive use of Mypurmist Water Refills. Steam technology tested to last 10 years of daily use.

User Manual

Download the Mypurmist Free User Manual

[pdf]Click Here

FAQ

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